At ZAMA Adjusters & Investigators Sdn Bhd, we view information technology (IT) as a crucial tool for enhancing our competitive edge in the adjusting industry. While we recognize its role as an enhancement, we also understand that it is not a substitute for human expertise and judgment. As we move into the digital age, we have equipped almost all our adjusters with laptops to facilitate faster communication and case submission via the internet. They are proficient in using industry-standard software like Merimen and One Works, ensuring the swift and efficient submission of reports to our principals. Additionally, our adjusters are equipped with the latest digital cameras, enabling them to quickly upload and store images for reporting purposes.
In our commitment to rapid reporting, we have installed a sophisticated color printer system at our head office. This system allows for the instant printing of photographs, facilitating faster production of reports for our principals. Moreover, we have developed our Adjuster Management System (AMS) to efficiently manage cases submitted by our principals. The AMS enables us to respond promptly to any inquiries our principals may have regarding a particular case. It is also linked to our customized accounting system, allowing for the immediate generation of accounting inquiries with just a click, thereby improving our overall response time.
Furthermore, we believe that investing in our people is essential for maintaining our competitive advantage. We encourage all our employees to participate in courses organized by reputable institutions such as The Malaysian Insurance Institute, Dale Carnegie, and the Malaysian Institute of Management. We instill core values of teamwork, speed, integrity, and quality in our employees, believing that their enthusiasm for upholding these values will enable ZAMA Adjusters & Investigators Sdn Bhd to achieve its objectives and remain competitive in the industry.